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Frequently Asked Questions Frequently Asked Questions
 
 

Why would I want to use Clariys?

What is the benefit of using Clariys over word processors, spreadsheets, diagramming tools and wikis?

Is Clariys right for me?

What type of support & maintenance plans do you offer?

What's required to use Clariys?

Is my data safe and secure with Clariys?

How long do you keep my information?

Who is behind Clariys?

Are there any long term contracts?

What are the deployment and licensing options?

Why would I want to use Clariys?

Top 8 Reasons

#1

Requirements Management + Prototype Tool

Powerful requirements management software to

  • organize requirements,
  • manage change requests
  • create clickable and interactive wireframes/prototypes
  • generate specification for applications and web sites

# 2

Ease of use

Clariys is a simple, intuitive application that does not require long application deployment & training time. This results in significant savings on training and consulting fees.

# 3

 

Highly Customizable

Each organization has it own terms and vocabulary so we have designed Clariys in a way that let's you customize view and terms as per your needs.

#4

 

Ease of Requirements Maintenance

The full traceability capability of Clariys enables you to associate requirements with other requirements, as well as requirements with visual artifacts and defects. This ensures all artifacts are linked and are in sync.

#5

 

Robust reporting

Clariys has a powerful reporting engine to create your customized reports and dashboards. All team members have access centralized project information.

#6

 

Security

Clariys has robust role-based security to control access. Plus security model has been designed in a way to that allows you to control access on project basis.

#7

Deployment flexibility

We offer our customers both On-Demand (SaaS) and On-Premise (Local) deployment options for ANY team size and ANY methodology.

# 8

Pricing flexibility

Subscription or Perpetual

You can select pricing model that makes most sense based on your business, financial and budgeting needs.

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What is the benefit of using Clariys over word processors, spreadsheets, diagramming tools and wikis?

Some of the benefits of using Clariys over traditional tools are:

  • Complete linking and traceability across artifacts. Plus ability to analyze impact of a change to all the associated artifacts
  • Clickable and Interactive User Interface prototyping.
  • Baseline/freeze requirements anytime and compare versions side by side.
  • Robust reporting.
  • Manage change requests and control changes to artifacts.

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Is Clariys right for me?

While we do have a product tour and list of features you to look at, Clariys is more of an experience than a checklist. The only real way to find out if Clariys is right for you is to sign up for a FREE account and find out for yourself. If you have any questions after that, please do contact us.

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What type of support & maintenance plans do you offer?

On-Demand /Subscription monthly license fee includes:

  • Unlimited telephone, email and forum based support.
  • Multiple major upgrades and minor point releases each year. 

Perpetual license fee includes:

  • Unlimited telephone, email and forum based support.
  • Multiple major upgrades and minor point releases each year.
  • Support plans are renewed annually.

Our official customer support hours are Monday - Friday from 9:00 to 5:00 PST. For all paid plans, you will receive a response within 24 hours on business days.

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What's required to use Clariys?

All you need is an Internet connection and a supported browser to use our services. With Clariys requirements definition and management tool, you can be up and running immediately. Currently, we support Internet Explorer 7 and higher, Firefox 3 and higher, and Chrome 2 and higher. Additionally, application requires that browsers have enabled JavaScript and Flash.

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Is my data safe and secure with Clariys?

We take all reasonable precautions to keep your information safe and secure.

Data -All data is backed up daily, weekly and monthly. Plus, we believe strongly that your data belongs to you. For that reason, we provide the ability for you to export all of the data you've entered in a simple CSV (Excel), RTF (Word) and PDF formats.

SSL Encryption - We encrypt all information you enter before it is sent to our servers. Once you are logged into the application and ready to view or enter data, you can see the 'https' at the beginning of URL and the closed lock in the browser status bar. This is the same technology (called secure socket layer) used by banks and by reputable e-commerce companies.

Code Security -  We maintain best practices on the backend to ensure your account remains secure.

  • Our application is user name and password protected and password is stored in an encrypted format.
  • We monitor sessions to restrict access of your account appropriately, and have constructed Clariys in a way that every account is isolated.
  • Safeguards are in place to try and detect common attacks such as SQL injection and cross site scripting.
  • Most importantly, we actively review our code for potential security and based on user feedback, so that we can address any issues as quickly as they arise.

Hosting - Our application is hosted and professionally managed by Rackspace, a recognized leader in high-end hosting. You can read about their Zero-Downtime network and data center and what makes Rackspace the best place to host mission-critical websites. In addition, you can check out Rackspace documentation to read more about their security measures. 

Billing Information -Your billing information is always protected. All credit card transactions are processed using secure 128-bit encryption the same level of encryption used by reputable e-commerce companies and online banks. Credit card data is stored on a PCI-Compliant network.

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How long do you keep my information?

Clariys will hold onto your information as long as you have a Clariys account. Please refer to our inactive account policy in our Terms of Service.

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Who is behind Clariys?

Clariys, Inc. is a US-based company; it is incorporated in the State of California and is privately held. More about us

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Are there any long term contracts?

No. After creating an account, you can export your data and leave at anytime. No questions asked.

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What are the deployment  and Licensing options?

 You can install Clariys locally on your server or have Clariys host it for you. Contact us sales@clariys.com to find out more.

On-Premise

On-Demand

  • Leverage your existing infrastructure
  • Run Clariys application inside your firewall
  • Maintain complete control of your data in-house
  • Manage and control upgrade schedule
  • Hosted in a secure and centralized data center
  • Delivered on a subscription basis to clients
  • No hardware or software to install or maintain
  • Low Upfront Costs
  • Automatic upgrades and data back-ups
  • 24/7 availability


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"Clariys is a simple, elegant, powerful, and usable web-based requirements management and prototyping tool."

- Andrei Thomas @ ERP Factory